Privacy Policy
Last Updated: June 2026
Important Notice
Activit Solutions Ltd (“Activit”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Activit Solutions Ltd collects, uses, stores, shares, and protects information obtained through our website, products, software, mobile applications, technical support services, and any other services we provide.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or technological developments. Any updates will be posted on this page and will become effective immediately upon publication.
1. Information We Collect
We may collect both personal and non-personal information when you interact with our website, products, or services.
Personal Information
Personal information may include:
Full name
Company name
Email address
Telephone number
Physical address
Billing information
Device information linked to your account
User account credentials
Information submitted through contact forms
Information provided during support requests
Employment-related information where relevant to service delivery
Technical Information
We may automatically collect:
IP address
Browser type and version
Device information
Operating system
Referring website
Pages visited
Time and date of access
Diagnostic and error logs
Product and Service Information
For products and software supplied or supported by Activit Solutions Ltd, we may collect:
Device serial numbers
Product models
License information
Installation details
System configuration data
Network information required for technical support
Software usage and diagnostic information
2. How We Collect Information
We may collect information through:
a) Website Interactions
When you:
Visit our website
Submit contact forms
Request quotations
Download software or documentation
Subscribe to newsletters
Create customer accounts
b) Product Purchases and Service Requests
When you:
Purchase products or software
Request installation services
Request maintenance or technical support
Register warranties or licenses
c) Technical Support
When you contact us by:
Email
Telephone
WhatsApp
Website support forms
Remote support tools
We may collect information necessary to diagnose and resolve technical issues.
d) Third-Party Sources
Where permitted by law, we may obtain information from:
Business partners
Authorized distributors
Payment service providers
Publicly available sources
Marketing and analytics providers
3. How We Use Your Information
We use information for legitimate business purposes including:
Service Delivery
Processing orders
Delivering products and services
Software licensing and activation
Installation and implementation services
Customer account management
Technical Support
Troubleshooting issues
Product maintenance
System upgrades
Warranty administration
Communication
Responding to inquiries
Sending service notifications
Product updates
Security alerts
Technical advisories
Business Operations
Internal audits
Performance monitoring
Product improvement
Market analysis
Business planning
Legal and Regulatory Compliance
Compliance with applicable laws
Regulatory requirements
Fraud prevention
Security investigations
Protection of legal rights
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Remember user preferences
Analyze website traffic
Enhance user experience
Improve marketing effectiveness
You may disable cookies through your browser settings; however, some website functionality may be affected.
5. Information Sharing
Activit Solutions Ltd does not sell personal information.
We may share information with:
Service Providers
Trusted third parties who assist with:
Website hosting
Cloud services
Payment processing
Email communication
Technical support
Business Partners
Authorized manufacturers, distributors, software vendors, and implementation partners where necessary to provide products or services.
Legal Authorities
When required by law, court order, government request, or regulatory obligation.
Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction.
6. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Fulfill contractual obligations
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
While we strive to use commercially acceptable means to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of personal information
Object to certain processing activities
Withdraw consent where processing is based on consent
Request restriction of processing
Request data portability where applicable
Requests may be submitted using the contact information provided below.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, software platforms, manufacturer portals, or external services.
Activit Solutions Ltd is not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those third parties.
10. Children’s Privacy
Our products and services are intended for businesses, organizations, and adults.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to remove it.
11. International Data Transfers
Some of our technology partners, cloud service providers, and software vendors may process information outside Kenya.
Where such transfers occur, we take reasonable measures to ensure that personal information receives an appropriate level of protection consistent with applicable data protection laws.
12. Compliance with Kenyan Data Protection Laws
Activit Solutions Ltd is committed to complying with applicable data protection and privacy laws, including the provisions of the Kenyan Data Protection Act, 2019, where applicable.
13. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services following publication of changes constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Activit Solutions Ltd
Website: www.activit.co.ke
Email: contact@activit.co.ke
Phone: +254 722 328 917
