Warranty Policy

Last Updated: June 2026

Warranty Policy

Activit Solutions Ltd (“Activit”, “we”, “our”, or “us”) is committed to providing quality products, professional installation services, and reliable after-sales support.

As an authorized supplier and installer of products manufactured by third-party vendors including ZKTeco and other technology manufacturers, Activit Solutions Ltd does not manufacture the products sold through our website or supplied to customers.

This Warranty Policy outlines the warranty coverage applicable to products purchased from Activit Solutions Ltd and the procedures for making warranty claims.

1. Manufacturer Warranty

All hardware products supplied by Activit Solutions Ltd are covered by the warranty provided by their respective manufacturers.

Warranty periods vary depending on the product type, manufacturer, and model.

Unless otherwise specified in writing:

• Most hardware products carry a manufacturer warranty of twelve (12) months from the date of purchase.

• Certain products may have longer or shorter warranty periods as specified by the manufacturer.

• Software licenses and subscriptions are subject to the terms and conditions of the software publisher.

Manufacturer warranty coverage is subject to the manufacturer’s warranty terms and policies.

2. Activit Installation Warranty

Activit Solutions Ltd provides a ninety (90) day workmanship warranty on installation services performed by our technicians.

This warranty covers:

• Installation defects

• Improper mounting or fitting

• Cabling faults caused by installation workmanship

• Configuration errors attributable to our installation team

Where a fault is determined to result from installation workmanship, Activit will rectify the issue at no additional labor cost during the workmanship warranty period.

3. Warranty Coverage

Subject to inspection and verification, warranty service may include:

• Repair of defective equipment

• Replacement of defective components

• Firmware updates where applicable

• Manufacturer-authorized replacement of faulty products

• Technical troubleshooting and diagnostics

Warranty remedies are provided at the sole discretion of Activit Solutions Ltd and the product manufacturer.

4. Warranty Start Date

The warranty period begins on the date shown on the customer invoice, receipt, delivery note, or installation completion document, whichever applies.

Customers must retain proof of purchase for warranty claims.

5. Warranty Exclusions

Warranty coverage does not apply where defects or failures result from:

Unauthorized Modifications

• Alteration of hardware or software

• Unauthorized repairs

• Modification of product specifications

Improper Use

• Misuse of equipment

• Negligence

• Failure to follow operating instructions

• Use outside intended purposes

Environmental Damage

• Lightning strikes

• Power surges

• Electrical faults

• Flooding

• Water damage

• Fire damage

• Extreme temperatures

• Natural disasters

Physical Damage

• Accidental damage

• Impact damage

• Vandalism

• Theft

• Tampering

Product Identification Issues

• Removed serial numbers

• Altered serial numbers

• Missing product identification labels

Consumables and Accessories

Unless otherwise specified, warranty coverage does not apply to:

• Batteries

• Power adapters damaged through misuse

• Network cables

• Connectors

• Cards

• Tags

• Consumable items

6. Software and Data

Activit Solutions Ltd does not warrant:

• Customer-created databases

• Attendance records

• Access control logs

• CCTV recordings

• User-generated data

• Third-party software performance

Customers are responsible for maintaining appropriate backups of all data.

Activit Solutions Ltd shall not be liable for loss of data arising from equipment failure, repairs, upgrades, maintenance activities, or replacement of hardware.

7. Warranty Claim Procedure

To submit a warranty claim, customers must:

Step 1: Contact Support

Contact our support team with:

• Company or customer name

• Product model

• Serial number (where applicable)

• Invoice number

• Detailed description of the fault

Step 2: Technical Assessment

Our technicians may perform:

• Remote diagnostics

• On-site inspection

• Testing procedures

• Manufacturer consultation

Step 3: Product Evaluation

If necessary, the product may be returned for further inspection and testing.

Warranty approval is subject to confirmation that the fault is covered under warranty terms.

8. Return and Repair Process

Products returned for warranty evaluation must:

• Be accompanied by proof of purchase

• Include a description of the fault

• Be adequately packaged to prevent transit damage

Customers may be responsible for transportation or courier costs associated with warranty claims unless otherwise agreed in writing.

Repair or replacement turnaround times may vary depending on:

• Availability of spare parts

• Manufacturer response times

• Product complexity

• Shipping and logistics requirements

9. Non-Warranty Repairs

Products found to be outside warranty coverage may still be eligible for repair.

Where repair charges apply:

• A quotation will be provided before repairs commence.

• Repairs will only proceed upon customer approval.

• Replacement parts and labor charges may apply.

If repair is not economically feasible, Activit Solutions Ltd may recommend replacement of the equipment.

10. Limitation of Liability

To the maximum extent permitted by law:

Activit Solutions Ltd shall not be liable for:

• Loss of profits

• Business interruption

• Loss of revenue

• Loss of data

• Loss of business opportunities

• Indirect, incidental, special, or consequential damages

arising from the use of, inability to use, malfunction of, or failure of any product supplied by Activit Solutions Ltd.

11. Product Availability and End-of-Life Products

Warranty support may be limited for products that have been discontinued or declared end-of-life by the manufacturer.

Where identical replacement products are unavailable, equivalent replacement options may be offered where possible.

12. Customer Responsibilities

Customers are responsible for:

• Using products according to manufacturer guidelines

• Maintaining suitable operating environments

• Protecting equipment against power fluctuations

• Performing regular data backups

• Reporting faults promptly

For critical installations, Activit Solutions Ltd recommends the use of surge protection devices, UPS systems, and regular maintenance services.

13. Changes to this Warranty Policy

Activit Solutions Ltd reserves the right to update this Warranty Policy at any time.

Any changes will be published on this page and become effective upon publication.

14. Contact Information

For warranty support, repairs, or technical assistance, contact:

Activit Solutions Ltd

Website: https://www.activit.co.ke

Email: contact@activit.co.ke

Phone: +254 722 328 917

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed